I missed out on backing the Kickstarter! Can I still order your game?
Yes! Both the PDF version and the physical edition will be available for pre-order. Additionally, many of the items from the Kickstarter tiers are available to order separately. Please note that all pre-orders will be sent out once the Kickstarter orders have been fulfilled.
Last updated: October 25, 2024 16:02
What is your return policy?
We do not accept returns or cancellations once the order has shipped. Please contact us within 7 days of delivery for defective or incorrect items. Approved refunds will exclude shipping costs. Email [email protected] with questions or to provide photos of damaged items.
Last updated: October 25, 2024 16:02
Where are orders shipped from?
We carefully pack and ship via USPS or FedEx from Portland, Oregon. The shipping fees are based on weight and destination. Please note that international customers may be charged duties and VAT by carrier.
Last updated: October 25, 2024 14:24
When will my order be shipped?
Right now we are aiming to send out the Kickstarter orders at the end of November. This timeline might change due to unforeseen circumstances, such as delays from the printers or shipping interruptions due to weather, etc. Once all of the Kickstarter orders have been filled, pre-orders from late backers will be sent out. We are aiming to have all packages shipped by late December.
Last updated: October 25, 2024 16:02
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.